MLB Shop Reviews

BUYER BEWARE- good selection of items but horrible customer service and return process. Tried to exchange an item because of size. Online chat process did not work. Phone IVR said it could handle it but did not respond to prompts about return. Just kept saying it would said link in message if I said yes. When I said no, it would start over. Finally got to a human. They do not exchanges items. You have to return it and reorder. They CHARGE YOU SHIPPING on both ends. I hope I can find an alternative site that has comparable products and better customer service.

Matthew immediately addressed my issue & saw to it that it was solved right away, much to my satisfaction. My initial panic dissolved when he assured me that the missing items would be delivered, which happened in less than a weeks time.

On their site it said the order was in stock. After I ordered, I got an email saying it would be almost 3 months before they ship. Baseball season will be half over. Do not buy from them.

Cristin provided me with excellent customer service. From the moment first called customer support, Cristin was attentive and loyal to my as a customer. When I called back a week later, Cristin was quick to get transferred into the call and give me an update. Cristin is unusually dedicated, fantastic, and helpful.

If I could rate the MLB Shop zero stars, I would. Worst customer service ever from a guy named "Charlie". I ordered a polo shirt, my credit card was charged, and I was sent an order number. They told me the date the package would arrive. I never got it. When I attempted to track the order, I was routed to the website of a delivery company called "Roadie" and given a second tracking number. When I used that number I was given a message from Roadie saying "Gig Cancelled". I tried calling Roadie and spent an hour on hold and never got anyone to answer. I contacted the MLB Shop and was disconnected 3 times. I finally got a guy named Charlie and was told I would have to contact them again on anther day because they wouldn't refund my money for another 24 hours. They said my order had been cancelled and they didn't know why and they needed to find out if Roadie would return their merchandise or throw it in the trash. I told them that I should have my money refunded no matter what Roadie did. "Charlie", the MLB Shop representative, was very rude and said " and you will when you go through this process and contact us again tomorrow!"

Buy your MLB gear elsewhere and save yourself a lot of time and frustration!

Every time I buy something and try to return it, it is such an incredible inconvenience. Can't get anyone on the phone, the online chat dead ends, they don't honor what's in the bold print on return policies but reference the small print on page 3 that contradicts what's in the bold. Now in an infinite loop on the phone and can't get a live voice for the life of me. I don't know why I bang my head against the wall and continue to order from this company. They absolutely suck.

It's ridiculous that they don't do simple exchanges. I bought a shirt (on sale) and it was too small. So now if I want one that fits I have to return the one that I have, minus the 9 bucks and then purchase a new one at regular price. I've purchase many items over the years and never had the need to return or exchange. I will NEVER buy from them again!

I bought a sweatshirt and I received a different one. I paid 69.99 for the sweatshirt. I returned it with free shipping but they reimbursed only 69.

Buyer beware!!! I needed to return an item that was too small . It was in pristine condition with tags still attached . They charge $9.99 to print a label with my printer & my ink. What a rip off.!! I would never recommend this company, nor would I ever shop this co again !!

Seriously? I have to pay $10 to use your return label? A label that I have to print with my own ink on my own printer? For a multi-billion dollar corporation that doesn't even let fans watch their local teams without paying for a service, that's nothing but pure, money-grubbing greed. All the while they're trying to figure out how to bring more fans to what used to be known as "America's sport" as less and less people are watching baseball every year. It's not hard to figure out MLB. Don't nickel and dime us. Just let us be fans of the game.

MLB shop is always quality. Cristan is awesome she put out so much effort to help me with my order. I use them all the time when shopping for mlb. Cristan was excellent helped so much.

Promotion said shipping would be free with entry of pomo code. Code was entered. Only upon finalizing sale did receipt show I was charged $10 shipping and then if I registered with a username, password and personal information would I be sent a $10 rebate. Not what was promised! VERY MISLEADING. Find another site to order from!

Matthew (Fan Advocate at sportsmemorabilia.com) was amazing! I had ordered 2 items from Fanatics. Unfortunately 1 was wrong. Once I called Fanatics and was connected to Matthew, it was smooth. He asked me questions, got the correct proof from me, and quickly sent me the correct item via 2-day mail. He was great!

I returned a gift and received an electronic gift card. I then purchased several items with the card. One of those items did not fit, requiring me to return another package, wait for a new electronic gift card, then reorder the correct size. Of course since I'm ordering less this second time around, I had to pay extra for shipping. They sent the wrong color. I called customer service and was told I would need to repeat the entire process again, return item, wait for gift card, and reorder (likely paying shipping again). If I just wanted the money back, then I would have to wait for the gift card, call some special department, and get money put back on both my husband's card and my own (since I had shelled out extra). They made a mistake and put the onus on me to fix it. Fanatics owned businesses are terrible in general, but this was an extra level of terrible

I returned a gift and received an electronic gift card. I then purchased several items with the card. One of those items did not fit, requiring me to return another package, wait for a new electronic gift card, then reorder the correct size. Of course since I'm ordering less this second time around, I had to pay extra for shipping. They sent the wrong color. I called customer service and was told I would need to repeat the entire process again, return item, wait for gift card, and reorder (likely paying shipping again). If I just wanted the money back, then I would have to wait for the gift card, call some special department, and get money put back on both my husband's card and my own (since I had shelled out extra). They made a mistake and put the onus on me to fix it. Fanatics owned businesses are terrible in general, but this was an extra level of terrible.